Frequently Asked Questions
Here you can acquit all doubts
HOW MANY MACHU PICCHU TICKETS ARE THERE PER DAY?
Only 2500 visitors are allowed into the site each day and only 400 visitors can climb Huayna Picchu Mountain
SHOULD I BOOK MY TICKETS IN ADVANCE?
If booking in person, you always run the risk of tickets being sold out.
We suggest buy your ticket as soon as possible specially if you want to visit Huayna Picchu (3 or 4 months before)
WHERE DO I GET MY TICKET?
Once the payment of a reservation is confirmed, you will receive an email with your electronic ticket and you can print for entry into archeological sites of Machupicchu.
If you prefer we can give you a printed ticket for free when you arrived to your hotel in Cusco.
ARE THERE DISCOUNT FOR STUDENTS?
Yes, there are discount in all tickets for students with ISIC Card (https://www.isic.org/)
If you have a valid ISIC Card please write us to email@example.com to apply discount
WHAT TO DO IF I LOSE MY TICKET?
If you lose your ticket, you can contact our call center or write holaticket2macuhpicchu.com and request your e-tickets again as many times as you want.
WHERE WILL I USE THE TICKET?
Tickets are presented at the control gate of Machu Picchu and are there that our system verifies and authorizes entry into the archaeological site.
You must provide your original passport along with the printed copy of your electronic ticket every time at the check point. The name on your passport and your OFFICIAL ticket must match. The ticket is non-transferrable and non-refundable..
HOW TO GET BUS AND TRAIN TICKETS?
You can buy train tickets at the various Peru Rail sale points, and also on the website www.perurail.com.The sale of tickets is subject to availability.
You can buy tickets at different customer service spots or through the website www.incarail.com
There are buses that travel to the Sanctuary from Aguas Calientes town, leaving every 15 minutes from 05:30 am onwards. This interval is offered until 3:30 p.m. and return buses leave between 6:30 a.m. and 5:30 p.m.
Buy bus tickets in advance to avoid having to stand in line twice at Aguas Calientes or Machu Picchu Pueblo (one for buying and one for boarding the buses) tickets can be purchased at the CONSETTUR offices located in Cusco
HOW CAN I PAY FOR MY BOOKING?
You can use paypal account or any credit card, if you don´t have anyone please contact us to holaticket2machupicchu.com
WHAT SHOULD I BRING?
- Identification (passport, DNI, etc)
- Printed entrance ticket
- Take the most comfortable shoes you can find
- Insect Repellant
COULD I TRANSFER MY TICKET OR CHANGE THE DATE?
Yes, you can but to make any changes you must pay a penalty, as appropriate:
- Penalty of 35 %, if the request is made 24 hours before.
- Penalty of 25 %, if the application is made 48 hours before
- Penalty of 15 %, if the application is made 72 hours before
and write us to holaticket2machupicchu.com
WHAT HAPPENS IF I NEED TO CANCEL MY TICKET?
You can’t do it. Cancellations are not accepted, since the Ministry of Culture does not provide that option.